Our commitment is to comply with the delivery times; therefore, the delivery of the products will be made at the address indicated by the User. If the day your order arrives you are not present to receive it, the carrier will be authorized to leave it at the gate or with someone who is at the indicated address. It is understood that any person who is at the address where the delivery should be made, is duly authorized by the customer to receive their order unless you notify us through any of our Customer service channels that only a certain person shall receive the Products.

Consequently, MAR DE LUA is exonerated of any responsibility at the time of delivery, as long as it is done at the address registered by the user at the time of purchase on the website.

If the product is rejected at the address indicated by the User, the User must provide a new address for delivery and bear the shipping costs. In no case will the rejection or loss of the product at the delivery address be grounds for requesting a return or refund.

We want to deliver your order in the shortest time possible, and we will try to deliver it in the following terms:

- National orders (Colombia): The products will be shipped through Coordinadora or any external logistics operator contracted by MAR DE LUA . The logistics operator is responsible for the safe delivery of the products and at the agreed times. We have a delivery time of 2 to 10 business days, counted from the day after the order is placed.

- International orders (outside Colombia): The products will be shipped through FedEx or any external logistics operator contracted by MAR DE LUA . The logistics operator is responsible for the safe delivery of the products and at the agreed times. We have a delivery time of 3 to 15 business days, counted from the day after the order is placed, which may vary due to withholdings or delays in customs or local authorities. All customs assessed duties and taxes are the responsibility of the customer.

The aforementioned deadlines do not apply to promotions or special industry events such as CyberMondays, Cyber ​​Days, Hot Sale, Black Friday, , Big sale, among others. For these dates, delivery times will be extended, and these can be informed on the website in current promotions or during the purchase process by entering the delivery address.

Upon receiving the product, at the indicated address, the user is obliged to review the product. If the package shows any damage or signs of tampering, the user must contact us immediately through one of our Customer Service channels and send photographs that serve as evidence for the request for the return. Only damaged or wrong products are subject to our return policies.

We know you will love your order as much as we do , but if something doesn’t work out  we will accept unused, unstained, damaged free, unwashed or defective items with all sales tags and hygienic protectors. 

Items bought under SALE category, Happy Hour, Cyber Days  are not eligible for return or exchange. 

After the order is delivered, the return or exchange of the garment must be made within less than 5 business days after receiving the instructions by email from our team. No exceptions. All return requests must be made by contacting through servicioalcliente@mardelua.com

Shipping costs on returns will be assumed by MAR DE LUA if the exchange is for defective items .

Original shipping charges will Only be refunded if there is a quality issue.

Mail returns are only available in the United States, Puerto Rico, and Canada. For returns from different territories, please contact our Customer Service team at servicioalcliente@mardelua.com